Let’s Talk About it…What happens when the sharks don’t come to the party
One of the many things we here at African Shark Eco-Charters pride ourselves in, is our business ethic and customer service. As a result of this, even though we are not in control of nature, whether it’s sea and weather conditions, or the sharks activity on any given day, we have put safe guards in place to ensure that you, our valued guest, gets to experience the amazing Great White Shark in its natural environment.
The first thing is; we will not take payment (unless it’s a deposit for a group of 5 or more persons) before the day of the trip! Though we do require your credit card details, no payment is taken. This is a very important point to remember when booking for anything online, and especially if what you are booking for is weather dependant. Unfortunately there are scam artists out there, specifically in the shark diving industry, who will take payment and then cancel the trip the day before, though never having had any intention of booking you on a trip. Then when trying to obtain a refund, they no longer reply to their emails, the number provided no longer is in operation and they have no physical address. Please always do your research before booking any activity online!
Secondly, in the event that the weather and all the other elements work in the favour of a trip, but the sharks unexpectedly pull a “no show” for that day, we are one of very few companies who will offer a voucher to the same value, valid for a year that is transferable and can be sold on. As a matter of fact, we are the only folks who offer this in Cape Town, while there are other companies in other areas of the Western Cape who offer this as well.
Thirdly and this links in with number two; in the event that we have two trips booked for a day, and the first trip proves slow, we will contact the guests booked on the afternoon trip and inform them, offering either to cancel or take a chance. We do understand that this can sometimes be rather frustrating to the afternoon guests, but it is certainly the most ethical option, as I am sure you would agree, going out to sea for 4+ hours, in the hope of seeing a shark and not, can be rather taxing, and unethical on our part, if we take you out without giving you the brief and choice.
Then, number four; in the event that we have a dry spell, like the one we had this year, and you are booked with us, we will do our utmost to reschedule your booking to another area where we know the shark activity is booming, so that you still have the opportunity to experience these magnificent creatures, albeit not with us.
Hope this assists in the booking of any and all your weather dependent adventures in the future.
Till we meet again, keep that toothy grin!
By Nadine Bentley